Stage 9: Managed Support
Managed support from a named European team
Keep the platform running with local helpdesk support, admin-as-a-service and release management, backed by clear service levels and Platinum Support hours.
Part of the Grouper customer journey: stage 9 of 12, Managed Support.
Support should feel like an extension of your team, not a ticket queue. Grouper provides managed support from a named European team in your time zone, with Platinum Support hours and the option of admin-as-a-service.
We monitor service performance, adoption and integration health so issues surface before they bite.
Why Grouper
A European HR technology consultancy, not just a reseller
Grouper is an Irish company with consultants across Europe and the Middle East. We deliver the whole engagement, from first discovery workshop to long-term optimisation. BambooHR is one component of what we do.
European implementation partner
An Irish company with offices in London, Belfast, Dublin, Dubai and Kuwait, delivering across the region in your time zone.
Local specialist teams
Local consultants, accredited project managers, HR, technical, API, security and integration specialists on every engagement.
White glove service
Complimentary implementation, migration, training and Platinum Support, included at the same subscription price as buying direct.
Long-term account management
A named account manager, quarterly business reviews and a partnership that runs for the life of your platform.
Signature view
A continuous improvement loop
Operation is a cycle, not a hand-off. Select a stage of the loop, and see the support tier that fits your needs.
Run day to day
Local helpdesk support and admin-as-a-service keep the platform running for your people, in your time zone.
- Local helpdesk
- Admin-as-a-service
- Release management
What managed support covers
Local helpdesk
A named European team in your time zone, not an offshore queue.
Admin-as-a-service
We run day-to-day platform administration so your team does not have to.
Release management
We manage BambooHR releases and keep your configuration current.
Monitoring
We track service, adoption and integration health proactively.
Support tiers
Frequently asked questions
What are your support hours?
Platinum Support runs Monday to Friday, 09:00 to 23:00 GMT, with 24/7/365 cover available for organisations that need it.
Real Support. Real Results. Real Transformation.
Trusted HR, delivered locally by Grouper
Let us show you what a European partner delivers
Talk to Grouper about managed support, or about a complete engagement from discovery through implementation, support and continuous improvement.
